Return Policy

Meat products: no returns

All of our meat is HMS-certified halal, fresh and perishable. To protect food safety and quality, we cannot accept returns or exchanges on any meat product once it has left our store.

Problem with your order?

If your order arrives damaged, spoiled, incomplete, or you received the wrong item, please contact us within 24 hours of delivery. Email [email protected] with your order number and photos of the item and packaging. We will review it and, where the problem is confirmed, offer a replacement or a refund to your original payment method.

Cancellations

You can cancel an order free of charge before it has been prepared for shipping. Once an order has been packed or shipped, it can no longer be cancelled.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to appear.

Questions? Contact us at [email protected].